Cue screen spider webbing - Page 2 - Cadillac Forum - Enthusiast forums for Cadillac Owners


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  #11  
Old 05-17-2017, 09:05 PM
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Default 2013 SRX CUE Screen Spiderweb Cracks

Just bought my SRX in January with about 56k miles. Been a Cadillac lover my whole life. Owned a '79 Coupe when I was 18. Love my car, but disappointed when screen cracked on a warm day in April. Seems like an obvious defect. Would sure be nice if GM replaced, or, at least, offered help. Touchscreen appears to be about $500 without labor. My car is used, but in great shape. Upsetting.
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  #12  
Old 05-18-2017, 12:37 PM
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The reality is you bought car out of warranty. that being the biggest thing going against you If you bought it from a Cadillac dealer,you have a relationship with a Cadillac dealer through previous cars, or the in service date has car less than 4 years old; then maybe. If GM has issued a special policy to cover them then it would be covered. You have nothing to loose be asking for help. I would try for either 50-50 split or Cadillac to pay for part and I(you) would pay labor. I think that maybe the best you can get.
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  #13  
Old 05-18-2017, 02:45 PM
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I'm having the same issues with my screen webbing. My 2013 SRX cue system will not work now. I am just out of the 50,000 miles warranty and I bought my car from a luxury vehicle place and not a cadillac dealership. When I contacted my local GM/ Cadillac dealership the mechanic didnt know much about fixing it. he said even if i bought a new screen from ebay, it may not work with my car. I dont know my options now.
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  #14  
Old 05-19-2017, 12:49 PM
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See post 12. With ebay panel You need to the P/N number on the panel you have now to be sure you get the correct one. The dealer most likely will need to program it to car.
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