Cue screen spider webbing
#111
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Cadillac Complaints
#112
I have the same problem with my 2015 SRX Q screen.
I started to see spidering in the bottom right corner with no sign of trauma to it. I am shocked to find out that this is such a common problem and Cadillac has not isssued a common recall fix. I am 400 miles out of warranty and looking at all 1,400.00 repair cost! Is Cadillac going to address this issue?
#113
2017 ATS-V Spider Webbing
Unfortunately, same here with me on a very low mileage 2017 ATS. My screen was becoming unresponsive and not allowing me to change via touch. I look in the lower left hand corner and there is a quarter size crack on the second layer of the screen. Luckily I'm still under warranty but my dealership hasn't been very helpful in the past. I am sure I'll get the run-around...
#114
Same issue
I have a 2013 SRX and mine too, just started webbing and spreading. I can’t believe how many people have this problem. Is it better to fix it myself or take it to the dealer? I bought it used and it’s out of warranty.
#116
UPDATE:
Cadillac would not cover anything. Dealer won't replace just the display, they replace entire CUE unit, 4hrs labor and CUE unit $1600.
I fixed it myself. Bought replacement display and tools for $64 on Amazon. Watched YouTube how to video. In just under 1.5 hrs the replacement display was installed and working. $64 v $1600, no brainer.
Cadillac would not cover anything. Dealer won't replace just the display, they replace entire CUE unit, 4hrs labor and CUE unit $1600.
I fixed it myself. Bought replacement display and tools for $64 on Amazon. Watched YouTube how to video. In just under 1.5 hrs the replacement display was installed and working. $64 v $1600, no brainer.
#119
Well let me say thanks Sam. I managed to get mine fixed at the dealer. Of course they replace the entire Que unit. They would do well to buy some of these faces from you. It would be faster and cheaper. I think they are doing a terrible job of handling this.
#120
[quote]
the spider web appearance will spread to the rest of the screen over time. This design failure is a known issue and resolves the problem in 95% of cases. It will not crack again in the future as it is a gel free design
[quote]
cheers guys,