Escalade 2007 problems
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Junior Member
Joined: Mar 2013
Posts: 2
Escalade 2007 problems
HELLO
We bought our 2007 Escalade when it first came out. Since then we have had multiple issues with the most ridiculous things. I will list them:
All four door handles broke at various times. (Dealer told us tough luck and we had tobpay to repair all)
Defrost cord to back window fell off (we had to pay to replace entire window bc dealer said it couldn't just be reattached)
Replaced ALL wheels bc the chrome had corroded and ruined two sets of tires. (Again at our expense)
NOW a piece of the flimsy silver plastic trim just broke off the side of the rear passenger door. (Appears it was only attached with foam tape to begin with)
There are other relatively similar superficial issues.
My question is for Cadedillac customer service. IN ALL INSTANCES, the dealer we took it to for repair made us pay out of pocket basically saying tough luck bc it is out of warranty or not covered by warranty so we paid for it all. I am seeing now on your forum that many many have had these same issues covered and repaired at no cost to them by either cadillac or the dealer. Since our dealer clearly had no interest in helping us is there anything we can do now in retrospect to recieve equal treatment to the other customers who recieved assistance and customer service??? We paid nearly $70000 for our escalade and have recieved the worst customer service and attention ever since. Please help.
We bought our 2007 Escalade when it first came out. Since then we have had multiple issues with the most ridiculous things. I will list them:
All four door handles broke at various times. (Dealer told us tough luck and we had tobpay to repair all)
Defrost cord to back window fell off (we had to pay to replace entire window bc dealer said it couldn't just be reattached)
Replaced ALL wheels bc the chrome had corroded and ruined two sets of tires. (Again at our expense)
NOW a piece of the flimsy silver plastic trim just broke off the side of the rear passenger door. (Appears it was only attached with foam tape to begin with)
There are other relatively similar superficial issues.
My question is for Cadedillac customer service. IN ALL INSTANCES, the dealer we took it to for repair made us pay out of pocket basically saying tough luck bc it is out of warranty or not covered by warranty so we paid for it all. I am seeing now on your forum that many many have had these same issues covered and repaired at no cost to them by either cadillac or the dealer. Since our dealer clearly had no interest in helping us is there anything we can do now in retrospect to recieve equal treatment to the other customers who recieved assistance and customer service??? We paid nearly $70000 for our escalade and have recieved the worst customer service and attention ever since. Please help.
Senior Member
Joined: Jun 2010
Posts: 210
HELLO
We bought our 2007 Escalade when it first came out. Since then we have had multiple issues with the most ridiculous things. I will list them:
All four door handles broke at various times. (Dealer told us tough luck and we had tobpay to repair all)
Defrost cord to back window fell off (we had to pay to replace entire window bc dealer said it couldn't just be reattached)
Replaced ALL wheels bc the chrome had corroded and ruined two sets of tires. (Again at our expense)
NOW a piece of the flimsy silver plastic trim just broke off the side of the rear passenger door. (Appears it was only attached with foam tape to begin with)
There are other relatively similar superficial issues.
My question is for Cadedillac customer service. IN ALL INSTANCES, the dealer we took it to for repair made us pay out of pocket basically saying tough luck bc it is out of warranty or not covered by warranty so we paid for it all. I am seeing now on your forum that many many have had these same issues covered and repaired at no cost to them by either cadillac or the dealer. Since our dealer clearly had no interest in helping us is there anything we can do now in retrospect to recieve equal treatment to the other customers who recieved assistance and customer service??? We paid nearly $70000 for our escalade and have recieved the worst customer service and attention ever since. Please help.
We bought our 2007 Escalade when it first came out. Since then we have had multiple issues with the most ridiculous things. I will list them:
All four door handles broke at various times. (Dealer told us tough luck and we had tobpay to repair all)
Defrost cord to back window fell off (we had to pay to replace entire window bc dealer said it couldn't just be reattached)
Replaced ALL wheels bc the chrome had corroded and ruined two sets of tires. (Again at our expense)
NOW a piece of the flimsy silver plastic trim just broke off the side of the rear passenger door. (Appears it was only attached with foam tape to begin with)
There are other relatively similar superficial issues.
My question is for Cadedillac customer service. IN ALL INSTANCES, the dealer we took it to for repair made us pay out of pocket basically saying tough luck bc it is out of warranty or not covered by warranty so we paid for it all. I am seeing now on your forum that many many have had these same issues covered and repaired at no cost to them by either cadillac or the dealer. Since our dealer clearly had no interest in helping us is there anything we can do now in retrospect to recieve equal treatment to the other customers who recieved assistance and customer service??? We paid nearly $70000 for our escalade and have recieved the worst customer service and attention ever since. Please help.
I am sorry to hear about the issues you've experienced. Can you please PM me your contact info (name, address, phone number) VIN, mileage and name of dealer? I'd be happy to look into this for you.
Thank you,
Sara
Cadillac Customer Service
Senior Member
Joined: Jun 2010
Posts: 210
Hi jenn2727,
If you can't send a private message, you can send your inquiry to SocialMedia@GM.com.
Thank you,
Sara
Cadillac Customer Service
If you can't send a private message, you can send your inquiry to SocialMedia@GM.com.
Thank you,
Sara
Cadillac Customer Service
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