I just went to the dealership yesterday thinking that I’m going to Get my cue screen fixed because the service tech told me over the phone that I would get a free screen replacement because they are aware the Screen in the Cadillac spiders on all the models and that they’re fully aware of it but when I get there the story changes to the replacement cost $1,000 and that that the new screen isn’t going to spiderweb admitting that the old screen is completely defective. It’s just ridiculous how that They can just blow you off tell you on top of it there’s $200 labor for installation so I decided to call the Cadillac manufacturer and tell them that This is a problem and that the dealership knows that the screen is extremely defective and the woman I talked to said that these forums of complaints don’t mean anything and that each of us need to call up and physically complain.She said she is aware of the issue but there hasn’t been Enough verbal complaints that I can pay the 1,200 and I will be reemberssed for it if key word if a recall comes out. So basically if you own a 2014 or 15 Cadillac you are screwed cause I keep my car garage kept and it still cracked and of coarse I’m at 54,000 miles and my warranty for that type of part is only covered to 50 it just conveniently happened right after the warranty expired. I feel this is a disgrace to the Cadillac legacy that I always dreamed of owning but now my dream car has a defective part that Cadillac is aware of. I just don’t get it. Cause I asked how are you guaranteed this doesn’t happen again and the writer tells me that it’s a totally different material that won’t crack that they are fully aware of a defective screen. I feel this should be made public, I’m thinking of going to social media, and I’m going to call Fox News and other news stations and tell them how Cadillac is selling defective parts in there cars and refuse to replace them that something as simple as a lamenant screen for the cue screen that operates everything in the car . One that spiders in nice weather and from heat coming out your vents

my SRX screen is also spider cracking and it seems to be getting worse. It looks terrible and is the first thing people comment on when they get in my vehicle. We brought it in before warranty was up but we’re told it looked like it was done on purpose too much force. I called Cadillac and they said to go back and get a diagnostic done. I’m not sure why I should need to do that when according to this forum this is a known issue. Anybody get a good resolution or if you paid to fix what’s the average cost?

While on vacation, my parents left their Cadillac in a hotel parking lot all day. In the evening, I went out to the car and discovered the cue screen was cracked when entering the car. No one in my family believes me and thinks it couldn’t happen without impact especially since the windows were cracked. Their car is under warranty but they are upset I am not telling the truth about it. Do you have statistics on how often this happens? I can see this forum is flooded with similar issues. It isn’t enough. Help me prove to them this is the shotty design of the Cadillac. Please.

Has anyone heard any updates about this? I have a 2013 SRX and this just happened. I find it unacceptable that Cadillac knows about the defect and isn’t taking care of it.

I’ve been a proud and loyal Cadillac owner since 2000 — very disappointed.

i have. 2016 Cadillac CTS. I just returned from vacation and found my CUE screen was completed filled with spider webbing cracks. I have no idea how this occurred. Unfortunately I have 50,500 miles on it. I will be contacting the dealer tomorrow to see if there is any grace period to get this fixed since it is obviously some kind of product defect. I read on line it is a $1500 repair. Yikes! I have read many people having a similar issue on this forum, but I have not read any resolution to this issue.. I am hoping Cadillac will stand behind their product.

Lisa

I have a 2014 Cadillac ATS with 32,000 miles on it and I’m having the same exact issue with the cue screen spider webbing cracks within the inside of the screen. The dealership has replaced this screen back in 2016 without any problems but now they are saying that they will have to get with GM to see what can be done. This is evidently a known issue with these cue screens and why haven’t Cadillac did a recall yet or fix this known problem!!!! I’m not sure if it’s the heat in Texas that is causing this or what, but this starting when my car was parked outside the garage for about 1 month. If I have to replace this with my own money then Cadillac has just lost a customer.

-Mike

My 2013 SRX NAV screen developed a thumbprint size imperfection last February in sub freezing temperatures. Now with temps in the high 90’s, it is fanning out. I am out of warranty. Is this a defect that the factory assumes responsibility to repair at no cost? If not, what should the repair cost?

Thanks,
Dianne

I spoke with Moore Cadillac’s Service Manager yesterday. He confirmed the replacement cost is $1,500. It is not on a factory recall status, and urged me to call the maniufactuer. I am not going to replace mine at this time, but will contact Cadillac/GM.

I just got my 2014 SRX a year or so ago, and it only has 51,000 miles on it. I noticed terrible internal cracking in the last week... Over half of my screen is covered. I was also quoted around $3,000 to repair. RIDICULOUS! This cost should not be put on the consumers as this is clearly a defect on the manufacturers part. Where is the recall? So many consumers are having this issue so something needs to be done. We shouldn’t have to pay for your defects. We paid enough for the vehicle. Please do something!!