2014 SRX. My screen is also spider webbing...any solutions?
 

Cue screen spider webbing
 

I have a 2014 Cadillac ATS.but bought 11/2015 .that had same problem on 12/27/2017 they replace with out a problem. Now it's 1/30/2019 An same problem again. I called an was told $187.00 for labor. I understand someone needs paid but I shouldn't be the one paying them. This is a defect not something I've done. Only 34,000 on car an the new replacement was on 14 months ago. I'm waiting for a call back since I refuse to pay for a defected part an seeing I'm not the only one isn't right. I will go to the top of the chain then my family lawyer. This issue needs fixed period!! Might be looking for something other then a Cadillac if this doesn't go right... I seen on here there is a class action law suit 🤔

2015 SRX Cue display spider cracks
 

Cue screen
 

Just replaced mine. Ebay purchase. 100 and some odd dollars.
Removing the Cue/radio was not difficult.
A few hours total for removing and replacing.
Instructions came with the screen and I also went online and did a search for replacement.
It was not difficult at all.
If you decide to do yours, wear rubber gloves like the doctors use. When you remove the old screen...the black matrix screen behind the Cue screen absorbes fingerprints easy! And once you get it all back together...you'll notice the fingerprints when you turn the Cue/radio on otherwise! I had to remove the Cue a second time and wipe the prints off.



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Ashley,





My name is Tony Motquin, I am from Green Bay, WI. On April 20th, 2019 I bought a used 2013 ATS with only 38000 miles on it. Yesterday, 5/15/19 when I got in my car after work I noticed spider webbing in the lower right corner of the CUE screen, the same spider webbing that people on this forum have been talking about. I took it to the local Cadillac dealer in Green Bay. They knew exactly what I was talking about as they have seen numerous CUE screens with this same issue. They told me that it was going to be $1600 to fix which is a lot since this is a manufactring defect. Has Cadillac now conceded that this ia a manufacturing defect? I'm wondering if you would be able to help me with this. I have read on this forum as well as on other forums where even though out of warranty Cadillac has replaced the CUE at no cost and the consumer has paid for the labor. $1600 is a hard pill to swallow for a vehicle that I have only had a little over 3wks that at this point only has 39000 miles on it.

- Tony Motquin

spider web cracking que system
 

I have a 2013 SRX and first the screen stopped working all together, they put in a new system and covered that. Now 2 years later that screen is cracking from the inside. This a serious issue as my son has also purchased a Cadillac. This car has been a disappointment. When its very obvious that multiple people have had this issue, We pay enough for these cars and these issues should not fall on our shoulders. Cadillac should support their customers or we will just buy other cars in the future.

did you ever get help for this issue?

Is there really no service bulletin for this?
 

I have a 2014 ATS bought new. Spider webbing appeared yesterday afternoon out of nowhere on one third of the screen. Surely with so many occurrences this should be covered. I plan to contact the dealer today but it would certainly be less painful if I could direct them to a specific service bulletin.

Fixed myself. Bought replacement display and tools for $64 on Amazon. Watched YouTube how to video. In just under 1.5 hrs the replacement display was installed and working. $64 v $1600, no brainer.

UPDATE:
Cadillac would not cover anything. Dealer won't replace just the display, they replace entire CUE unit, 4hrs labor and CUE unit $1600.

I fixed it myself. Bought replacement display and tools for $64 on Amazon. Watched YouTube how to video. In just under 1.5 hrs the replacement display was installed and working. $64 v $1600, no brainer.