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Cue screen cracks

Old 01-20-2018, 09:20 AM
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Join Date: Jan 2018
Location: Miami Florida
Posts: 1
Default Cue screen cracks

I have a 2013 Cadillac ATS with spider cracks on my cue screen I have 67,000 miles and I am out of warranty. When I drive and the sunlight hits it my radio goes Garza. Iíve read other forums and noticed this is an ongoing problem. It was replaced once before when I was still under warranty and now itís happened again.why does this continue to happen?
Old 03-27-2018, 02:18 AM
Join Date: Jun 2010
Posts: 210

Hi, Nathan. We regret to hear of your concern with your 2013 ATS Cue Screen. We understand how frustrating repeat concerns can be. We would like an opportunity to review your situation further. Please e-mail us at [email protected] and include "ATTN: Kell" in the subject line. We look forward to your reply there.

Kell S.
Cadillac Customer Care
Old 05-28-2018, 05:55 PM
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Join Date: May 2018
Posts: 4

I also had my CUE screen replace while under warranty and just 5/27/2018 my Cue screen spider web cracked due to the heat. I am sure this new screen I got should still have its own manufacturer warranty. I love Cadillac but after noticing every single model is having this issue and the issue is very common. it makes me wonder what they are doing for the consumer. Why is this not a recall? I can Hadley use the back up camera now.
Old 07-07-2018, 06:06 AM
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Join Date: Jul 2018
Posts: 1

One month ago I noticed cracks on my cue screen of my 2014 Cadillac ATS. After speaking to a mechanic I was informed it’s been a fairly common problem, mostly due to heat. My car is always garage kept, aside from the obvious while out in a parking lot while running errands. I called my local dealer who quoted me a price of over $1400.00 to replace the screen. After seeing numerous forums and threads I’ve realized how much more common it is. I contacted Cadillac directly and they have instructed me to bring it for an evaluation at my dealer and then we will take it from there. I hope they can help. I truly love this car and hoping to replace it in the next few years, but if this problem persists and Cadillac can not help then it’s unlikely I’ll be purchasing another Cadillac. So far they have responded quickly and very helpful. Hoping for a positive outcome.
Old 05-28-2019, 03:50 PM
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Join Date: May 2019
Posts: 1

I have a similar situation. 2014 Cadillac CTS with about 77k miles on it. The other day, my wife came out from work and started the car up and the screen was cracked and unresponsive in certain parts of the screen. I took it to the dealership today and they said they were informed by GM that it would not be fixed because the vehicle had too many miles on it. Was about to trade this one in on a 2018 but I seriously doubt it now. Will probably get rid of it and buy a luxury vehicle with luxury parts from another manufacturer.
Old 05-28-2019, 04:07 PM
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Join Date: May 2019
Posts: 1
Default Spider cracked screen

I have 2014 ATS and I complained to GM Canada, I missed the call but let you guys know what was their answer for my screen.
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