Cadillac Forum - Enthusiast forums for Cadillac Owners - New Cadillac Customer Service Representative

I would like to introduce myself as a Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over ninety forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance (recall information, product/service issues, current incentives, etc). We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are excited to be a part of this online community and hope that we are able to provide some assistance here.

Thank you,
Sara Lamblin
Cadillac Customer Service