I just bought a used 2013 Cadillac SRX in December. Today I called the dealership in my area, so the problem can be fixed while the vehicle still has bumper to bumper warranty. I was told that they don't have appointments until September 15th. I will just have to walk in and pray that someone will check my car. I am really concerned, because I don't have funds to pay for something that I did not do. The system is just frozen. When I push on the Pandora, Audio, Climate, or any other button "nothing" happens. I have no clue why. I did some research online and see that this has been a reported problem for the 2013 Cadillac SRX. Apparently, at some point the infotainment cue had to be updated. I am just very concerned that they will not check my vehicle before the warranty runs out. This would be so unfair, because I did not cause this problem!

 

Hi CLife. I'm surprised your post hasn't got any attention in this amount of time, and wish it had. I have the exact same issue.
CLife, if you are still around could you please point me in the right direction on how to fix this?
Thanx in advance......Tomj.....

 

I found lots of info. on youtube, I used to have a 2014 CTS and was not impressed with the cue.