The repair was done. The screen is good as new. I was worried I'd have to reprogram everything but that module is not part of the cue screen so everything worked as I had it set up.

 

Hey Psilva, did you get any assistance? I'm in the same boat, my screen just cracked couple weeks back 4 days after warranty expired and I have been going back and forth with Cadillac and dealership... Please let me know thanks

 

Wow!! This is exactly- what is happening to my 2013 cadillac srx! I replaced the whole cue computer not even 2 years ago at the dealership- and now cadillac said i must pay 500 to replace it again- and that there is no guarantee the cracking wont happen AGAIN. Im so disappointed that i am considering not repurchasing another cadillac. This is my second cadillac- had an escalade previously. I cant afford to replace this every other year and i have to replace it if i want to sell the car.

 

Hello Ashley-
i noticed 16000 cadillac owners have viewed or complained about this issue- however cadillac is not assisting with this or changing who supplies these flawed parts on their cars?? In addition i was told i would have to pay $500 dollars to have it repaired but theres no warranty or guarantee it would not happen again.

 

Ashely R,

i hope yoh are still out there!! I purchased a 2013 SRX brand new from our local dealership I have 49,321 miles (under the 50,000) but I am weeks out of the 5 year date from when I picked up my car.

My delaership used the new calculator information to give me a quote on fixing my CUE screen because this summers heat & then cold air conditioning put spide web cracks on this inside of the screen.

With this issue happening on 2013 & 2014 CUE systems, why should I have to pay close to $150 to have it replaced? Is there anything Cadillac can do about this? Why hasn’t a recall been issued for this problem?

Thank you.
Megan F

 

I have the problem of my Cadillac que infotainment system spider cracking and a GM dealer John Miles in Conyers, GA refused to honor my bumper to bumper warranty on my 2016 SRX in which I am still under 50K miles because screen was cracked.

Sad in ATL Denise

 

When I purchased my first Cadillac I was certain they were all I would ever drive again. I absolutely LOVE my 2013 Cadillac SRX, however my touch screen fell victim to the heat and has spider webbing. We took it into the Cadillac dealership and because we were just over the mileage warranty they told us it was not covered. It has only gotten worse since then and now functions on the screen have stopped working. I was told it would be $1500.00 to fix it out of pocket. Now to top it off, my seat warmers have both stopped working. When I turn them on, they shut off 3 seconds later. I am feeling very torn because I can still say to this day that I LOVE my car but with these issues popping up my love of Cadillac is slowly dwindling. Is there anything Cadillac will do to help with the screen issue?

 

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Ashley,

We were not able to get this repaired yet. When it initially cracked we were less than 2,000 miles over our warranty, but the dealership did not want to help us out in any way. We researched and found this is such a common problem that we are surprised it is not a warranty recall. The Cadillac Dealership is willing to repair it, but it is $1,500 for the CUE system because they can't replace just the screen. This does not include the several hours of installation charges on top of that. We are just disappointed that in a brand as quality as Cadillac that they would have such a common problem amongst their product lines with almost absolutely no fair resolution for their loyal client base. At this point we don't know what to do other than swallow a near $2,000 repair cost after installation and sales tax and move on.

 

I've only had my SRX since July 2017 and the screen has already completely stopped working and spider webbing. I've noticed that a lot of people have had this issue. For people who have gone through this, what did you do? Did you have to get the screen replaced? It seems crazy to spend the thousand plus dollars to do that on something that is not your fault.

Any advice here would be SO appreciated!