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Cadillac SRX The SRX offers the versatility of a mid-size sport utility vehicle with a sports car feel

Cue screen spider webbing

Old 11-17-2018, 12:12 PM
Junior Member
Join Date: Nov 2018
Posts: 2
Default 2014 SRX. My screen is also spider webbing...any solutions?

Originally Posted by Justin Stratton View Post
My dealer said it was past 3 years so they want $1500 to fix the cracked screen. I personally know 3 other cadillac owners tjis happened to. I even boight a 100000 mile warranty but the cadillac dealer sold me one that was not by GM. I only have 25k miles on my garaged XTS. This shoild be recall repair.
Originally Posted by Kplambeck View Post
I have my 2014 SRX at my dealership today and was told it would cost $1,060 to replace the cracked Cue screen. I keep my car parked in a garage both at home and work. With the volume of individuals who have this issue, the response by Cadillac is extremely disappointing. Unfortunately I do not think I will invest in another Cadillac as a result.
Hi!! Did you find a solution? I also have a 2014 with the webbing, my screen no longer works. So frustrating.
Old 01-30-2019, 01:29 PM
Junior Member
Join Date: Jan 2019
Posts: 1
Default Cue screen spider webbing

I have a 2014 Cadillac ATS.but bought 11/2015 .that had same problem on 12/27/2017 they replace with out a problem. Now it's 1/30/2019 An same problem again. I called an was told $187.00 for labor. I understand someone needs paid but I shouldn't be the one paying them. This is a defect not something I've done. Only 34,000 on car an the new replacement was on 14 months ago. I'm waiting for a call back since I refuse to pay for a defected part an seeing I'm not the only one isn't right. I will go to the top of the chain then my family lawyer. This issue needs fixed period!! Might be looking for something other then a Cadillac if this doesn't go right... I seen on here there is a class action law suit 🤔

Last edited by sonialistman; 01-30-2019 at 06:20 PM.
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