Cadillac SRX The SRX offers the versatility of a mid-size sport utility vehicle with a sports car feel

Cue screen spider webbing

  #91  
Old 11-17-2018, 11:12 AM
Junior Member
Join Date: Nov 2018
Posts: 2
Default 2014 SRX. My screen is also spider webbing...any solutions?

Originally Posted by Justin Stratton View Post
My dealer said it was past 3 years so they want $1500 to fix the cracked screen. I personally know 3 other cadillac owners tjis happened to. I even boight a 100000 mile warranty but the cadillac dealer sold me one that was not by GM. I only have 25k miles on my garaged XTS. This shoild be recall repair.
Originally Posted by Kplambeck View Post
I have my 2014 SRX at my dealership today and was told it would cost $1,060 to replace the cracked Cue screen. I keep my car parked in a garage both at home and work. With the volume of individuals who have this issue, the response by Cadillac is extremely disappointing. Unfortunately I do not think I will invest in another Cadillac as a result.
Hi!! Did you find a solution? I also have a 2014 with the webbing, my screen no longer works. So frustrating.
 
  #92  
Old 01-30-2019, 12:29 PM
Junior Member
Join Date: Jan 2019
Posts: 1
Default Cue screen spider webbing

I have a 2014 Cadillac ATS.but bought 11/2015 .that had same problem on 12/27/2017 they replace with out a problem. Now it's 1/30/2019 An same problem again. I called an was told $187.00 for labor. I understand someone needs paid but I shouldn't be the one paying them. This is a defect not something I've done. Only 34,000 on car an the new replacement was on 14 months ago. I'm waiting for a call back since I refuse to pay for a defected part an seeing I'm not the only one isn't right. I will go to the top of the chain then my family lawyer. This issue needs fixed period!! Might be looking for something other then a Cadillac if this doesn't go right... I seen on here there is a class action law suit 🤔
 

Last edited by sonialistman; 01-30-2019 at 05:20 PM.
  #93  
Old 03-02-2019, 03:38 PM
Junior Member
Join Date: Mar 2019
Posts: 1
Default 2015 SRX Cue display spider cracks


Hello, my wife has a 2015 SRX and she just noticed spider cracks on the Cue display. We took it to the local dealer and the said it is not covered under the extended warranty. Is there anything that can be done? They want to charge $1500. It is sad to drive a beautiful car an then the screen in the center looks horrible.
 

Last edited by JensK; 03-03-2019 at 06:59 AM.
  #94  
Old 03-18-2019, 10:00 PM
Junior Member
Join Date: Feb 2019
Location: Honolulu/Omaha
Posts: 2
Default Cue screen

Just replaced mine. Ebay purchase. 100 and some odd dollars.
Removing the Cue/radio was not difficult.
A few hours total for removing and replacing.
Instructions came with the screen and I also went online and did a search for replacement.
It was not difficult at all.
If you decide to do yours, wear rubber gloves like the doctors use. When you remove the old screen...the black matrix screen behind the Cue screen absorbes fingerprints easy! And once you get it all back together...you'll notice the fingerprints when you turn the Cue/radio on otherwise! I had to remove the Cue a second time and wipe the prints off.



Originally Posted by JensK View Post

Hello, my wife has a 2015 SRX and she just noticed spider cracks on the Cue display. We took it to the local dealer and the said it is not covered under the extended warranty. Is there anything that can be done? They want to charge $1500. It is sad to drive a beautiful car an then the screen in the center looks horrible.
.
 
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