I had the dealer replace the screen 18 months ago and it has cracked again. The spider cracks get bigger by the day. I called Cadillac and they told me that the Cue/Radio only has a 1 yr warranty. Very bad representation from a company that already knows this is a defect. I'm not spending a penny on the radio. Time to switch Cars and Companies.

 

My dealer said it was past 3 years so they want $1500 to fix the cracked screen. I personally know 3 other cadillac owners tjis happened to. I even boight a 100000 mile warranty but the cadillac dealer sold me one that was not by GM. I only have 25k miles on my garaged XTS. This shoild be recall repair.

 

 

I have a 2013 Cadillac ATS and this same stuff started happening to me a couple of months ago. I dont know where to turn. I bought the car used from a toyota dealership but when I bought it the screen was fine. It only took one 100 degree day that I left the car outside and it got the first crack and then started spider-webbing after that. Now its taking 40% of the screen and the touch rarely works on it. It has 100k miles but I have a warranty I bought when I bought the car, I doubt it covers this but still I think Cadillac should be responsible for at least the replacement of the screen and cover those costs if they cant cover the labor. Its crazy thats its faulty and they look the other way. Who do I have to call?

 

I have a 2013 SRX (purchased Dec 2012), saw the cracking in July, 2015 at ~42,000 miles, and got a repair at the dealer under warranty. Now the same spider web cracking has happened again at ~99, 000 miles in July, 2018. I had an extended warranty to 98, 500 and the dealer wanted ~$1400 to replace. When I asked about potential discounts or other assistance with the extended warranty just expiring, my advisor said this was "a known issue he was surprised they had not already recalled" and that his supervisor would call me back. I've never heard from the supervisor and they have not returned my messages. My family (in another state where there are larger and more Cadillac dealerships) has has great experience with Cadillac, but this whole issue has really soured my taste. Any suggestions?

 

 

Yesterday, my 2017 ATS 2.0T Sedan just turned 14K miles and is experiencing cracks on CUE screen. The system has a mind of its own; it will randomly beep and program radio channels over existing presets. Also will not respond to touch until the car is restarted. Going to the dealer soon with this one. It's my third Cadillac in 10 years; love the brand, but this issue must be resolved.

 

Hello,
I have a 2014 ATS 2.0 Turbo and I am having the same problem with my vehicle. This is the second time that I had to fix the touchscreen. Today I went to the dealership and it will cost me $1,300.00 to get it fixed. The dealership representative said, "this is a manufacturing defect and he does not know why Cadillac has not issued a recall". The spider cracks on the bottom left side of the touchscreen are affecting the A/C, heating controls, radio functions and the hands free phone controls. Why should I pay for a manufacture defect? Can anyone please direct me to the right person/department at Cadillac to resolve this issue?

Thank you in advance, your help is appreciated.
Rudy Arredondo, Tx.

 

 

my screen is broken due to wether? Can u help me with this?