RE: Oil + coolant leak?
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RE: Oil + coolant leak? - 11/7/2007 6:05:35 AM
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G.A.R.Y.
Posts: 1639
Joined: 2/18/2007
Status: offline
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quote:
ORIGINAL: slowroll
Also contact dealer principle (the owner) and nobody else, its his money everyone else is playing with. If he is some how not availible I'm sure Cadillac customer assist. can find him. Share your story and tell him it's on the net. Ask him IF HE and HIS DEALERSHIP MINDS BE PART OF THE FINAL POST of this story.
If he does not seem to care, or blows you off. Share that info to protect other members in the future. He has nobody to blame but himself if business drops off because of it. SLOWROLL
This response from SLOWROLL has reminded me of a thread that should have been started here a while ago.
"good and bad repair shops" (including dearships). Zal/Patrick/.Katz? etc. make note. The suggestion by slowroll to the owner should be in writing (e-mail, etc.) Direct him to this site and see if he WOULD be interested in being the final post of this thread. I like to gamble on most anything (see Bill Coates), and I would bet a whole lot that this guys attorney would not let him make any such post.Having said that, if he read this thread he may change the course of action by HIS dealership more in your favor? Good luck.
G.A.R.Y.
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z06
93 allantesold
sts maybe in December
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RE: Oil + coolant leak? - 11/7/2007 7:54:18 AM
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boya84
Posts: 44
Joined: 8/10/2007
Status: offline
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slowroll (and G.A.R.Y.),
Your points are well taken - I will probably print this whole thread and hand it to the Service Manager - not my Service Advisor - (I'm supposed to get my car back today) and give him a couple of days to respond.
On the matter of the "twin leaks" - is that the first part of this thread - the oil/coolant system infiltration issue? From what I have been able to glean from various sources, this is similar to an issue the Cateras had a few years back. An oil line goes and the oil somehow gets into the coolant system resulting in contamination that requires flushing the cooling system 2-3 times and replacing all rubber products that might have come in contact with the oil that infiltrated...
FLCaddytech is familiar with the issue and resolution procedure (refer to the 8/10/07 posting on this thread). It was FLCaddytech's suggestion that the costs were a little high (but not entirely unreasonable) that directed me to Cadillac Customer Care rather than escalating through the dealer.
... Or are you suggesting that there is some odd relationship between the first part of the thread (oil/coolant system issue) and this new power steering leak/failed gear event?
By the way, slowroll, you mentioned "checking the sticker to determine what day the car was built" - what sticker and what information on that sticker is relevent? I can check this afternoon when (if?) I get my car back... Since you are curious to know, I am happy to check (I've heard the same "urban legend", but it is Fridays only and on Ducati motorcycles).
Thanks, all... the saga continues. I sincerely appreciate your interest, feedback and suggestions.
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RE: Oil + coolant leak? - 11/7/2007 1:24:43 PM
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Stealth
Posts: 2999
Joined: 2/18/2007
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I havent got a clue how many CTS's are out there. Your number came up, the dealer .. well .. seems to be lacking in makign things right.
Based on the number and types of problems, the '08 CTS continues to be on my list of "the car to own".
I'm the last guy to back up foolish dealers and their biz methods, but dont sell out a whole line for the actions of a few.
Gary has also had serious issues with Chevrolet dealer, and I been there with Chrysler. I had an uncle that actually had custom plates: " GM JUNK " and for the next 6 months did not use the car expect to park it at the curve in front of the dealer and call the local clubs and newspapers to tell them his story .. dealer ended up buying the car back from him and then had it crushed.
You provide little info to see what can be done, what State you live in, whether you have checked into th LEMON laws, or a any of several various recourses. Additionally, some of the car models you did mention are made by GM and that coupon may well be valuable there also.
As anything in this world, the squeak wheel gets the attention - it shouldn't be that way? well, it is.
Make plenty of noise and who knows .. I have seen dealers give a customer another car just to make them go away.
a negative campaign can hurt a dealer much more than the cost of car that they can write off.
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RE: Oil + coolant leak? - 11/7/2007 4:57:40 PM
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boya84
Posts: 44
Joined: 8/10/2007
Status: offline
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Stealth, Thanks - you make some good points. I did look into "lemon laws" and this CTS just does not quality (California).
So... all... Hopefully the book can be closed here. The service advisor promised me an 11am call. That did not happen. Called the dealer at about noon for a status. Since the service advisor seems somehow averse to calling me, I asked for the Service Manager. He was on the phone. I waited. Still on the phone.
"Voice mail?"
"No thank you. May I speak with the Service Manager's boss?"
"Um... That would be the Genertal Manager."
"Great - please connect me."
"Uh... One moment."
I shared the shorts story on not getting calls as promised. She said she would speak with the Service manager. Ten minutes later the service advisor called and left me a voice mail. I called the General Manager back and thanked her for getting the Service Advisor to call me.
"Did the Service Manager call you?"
"No."
"He's supposed to - when you come in to pick up you car, before you go to the cashier, could you please meet with the Service Manager?"
"Sure."
We had a nice long chat.
I just got my car back. I paid a portion; the dealer is "paying" a portion and GM is paying a portion (via the AVM - thanks for the acronym, slowroll).
I am cool with the dealer and I no longer have to deal with the service advisor who does not want to call me. He still works there - the Service Manager just told me to contact him when I'm coming in and he'll be happy to take care of it. Plus there are several others to deal with. Heck, I am even ok to talk to the service advisor who does not want to call me - I just need to remember that he does not like to call me.
The only thing left is for this car to be reliable for at least six or so months... I wonder if THAT will happen.
Thanks, everyone for sticking with me through this. I hope it helps you. I know you have helped me.
If there are any more updates to this, I'll be posting here.
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Printable Version
happy to see this story may have happy ending.
